Privacy Policy

1. Who we are

This Privacy Policy applies to LUNARTONE INSTRUMENTS LTD, a private limited company registered in England and Wales (company number 17333076), whose registered office is at 3 Lyndhurst Rise, Chigwell, IG7 5BB, United Kingdom.

LunarTone Instruments LTD operates the website at https://lunartone.co.uk and handles instrument supply enquiries submitted through the website contact form or by email.

If you have any questions about this Privacy Policy or how your data is handled, please contact us at: [email protected]

2. What data we collect

We may collect the following types of personal data when you interact with our website:

Contact form and enquiry data

• Your name
• Your email address
• Your telephone number (if provided voluntarily)
• Your company or organisation name (if provided voluntarily)
• Your buyer type (e.g. retailer, school, studio)
• Instrument category details you provide
• Quantity, intended use, destination and specification details you submit
• Any other information you choose to include in your enquiry message

Website usage data

We may collect basic technical data related to website visits, such as IP address, browser type, pages visited and referring URL, if analytics tools are in use. If no analytics are active, no such data is retained beyond standard server logs.

Cookie data

This website uses essential cookies required for the site to function correctly. Please refer to our Cookie Policy for further detail.

3. How we use your data

We use the information you submit for the following purposes:

• To respond to instrument supply enquiries submitted through the contact form or by email
• To facilitate category-led wholesale instrument supply discussions
• To understand the buyer type, instrument category, quantity and intended use relevant to your enquiry
• To comply with any legal or regulatory obligations

We do not use your data for automated decision-making, profiling, unsolicited marketing or any purpose unrelated to responding to your instrument supply enquiry.

4. Lawful basis for processing

We process personal data on the following lawful bases under UK GDPR:

• Legitimate interests — to respond to instrument supply enquiries submitted by trade buyers, retailers, schools, studios and creative organisations.
• Consent — where you have provided explicit consent through the contact form consent checkbox prior to submitting your enquiry.
• Legal obligation — where processing is required to comply with applicable legal or regulatory requirements.

5. How long we retain your data

We retain personal data submitted through instrument supply enquiries for a reasonable period sufficient to respond to and manage the enquiry, and to comply with any applicable legal obligations. Where no ongoing supply discussion results from an enquiry, personal data will be retained for no longer than reasonably necessary.

If you wish to request deletion of your data, please contact us at [email protected].

6. Who we share your data with

We do not sell, rent or trade your personal data with third parties.

We may share data with third-party service providers where necessary to operate the website or manage enquiry data (for example, a contact form processing service such as Formspree or Netlify). Any such providers are required to handle data appropriately and are bound by data processing agreements.

We may disclose data if required to do so by law, regulation or legal process.

7. International data transfers

Where we use third-party service providers that may process data outside the United Kingdom or European Economic Area, we ensure that appropriate safeguards are in place in accordance with UK GDPR requirements.

8. Your rights under UK GDPR

Under UK data protection law, you have the following rights:

• Right of access — to request a copy of the personal data we hold about you.
• Right to rectification — to request correction of inaccurate or incomplete data.
• Right to erasure — to request deletion of your personal data in certain circumstances.
• Right to restriction — to request that we restrict processing of your data in certain circumstances.
• Right to object — to object to processing of your data in certain circumstances.
• Right to data portability — to receive your data in a structured, commonly used format in certain circumstances.
• Right to withdraw consent — where processing is based on consent, to withdraw consent at any time.

To exercise any of these rights, please contact us at: [email protected]

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Security

We take reasonable steps to protect personal data from unauthorised access, disclosure, alteration or destruction. However, no transmission of data over the internet is completely secure, and we cannot guarantee the absolute security of data transmitted to or from the website.

10. Links to other websites

This website may contain links to external websites. We are not responsible for the privacy practices or content of those sites and recommend that you review their privacy policies independently.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The current version will always be available at https://lunartone.co.uk/privacy-policy/. We encourage you to review this policy periodically.

12. Contact

For any questions, requests or concerns relating to this Privacy Policy or your personal data, please contact: